TERMS AND CONDITIONS OF PROVIDING SERVICES IN A VIRTUAL REALITY SHOWROOM
The Regulations apply to the services provided by Kognita sp. z o.o., at the facility located in Warsaw at ul. Branickiego 16 / U5, by indicating the conditions under which their provision will take place as well as the rights and obligations of people using the services.
1.1. Service Provider – Kognita sp. z o.o. with headquarters in Warsaw 02-972 at ul. Aleji Rzeczypospolitej 20/96, entered into the register of entrepreneurs of the National Court Register, for which the registration files are kept by the District Court for the Capital City of Warsaw in Warsaw, 12th Commercial Division, under the KRS number: 0000829988; NIP: 9512498321; 7010689998; REGON: 38561038400000, with share capital of PLN 5,000 (fully paid up);
1.2. Virtual Reality Salon – facility run on behalf and for the account of the Service Provider, located in Warsaw at ul. Branickiego 16;
1.3. Services – paid services provided by the Service Provider to Users, on the terms set out in the “Regulations for the provision of services in the Virtual Reality Salon”, specified in point 2.1;
1.4. Regulations for the provision of services in the Virtual Reality Salon – these regulations constitute an exhaustive set of rules on the basis of which the Service Provider provides services to Users. The regulations contain information about the date of publication and an indication of the version number. The current regulations are always available on the Service Provider’s website (www.oazavr.pl);
1.5. Healthcare Policy – a set of rules adopted by the Service Provider, familiarization with which is a condition for allowing the use of the Services provided by the Service Provider;
1.6. User – a natural person using the services offered by the Service Provider on the terms and in accordance with the rules provided for in the Regulations for the provision of services in the Virtual Reality Salon. A natural person becomes a User upon submitting the A01 form. The User is also a minor for whom the legal guardian has submitted a declaration of consent to use the Services (form A02 or A03);
1.7. Client – an entity that concluded an agreement with the Service Provider for the provision of Services. The customer may be a User who concludes an agreement on his own behalf and for his own account or an entity that concludes an agreement for a third party;
1.8. Personal data – name, surname, e-mail address, date of birth, telephone number, User ID – entrusted to the Service Provider on forms A01, A02, A03;
1.9. Personal data administrator – the administrator of all personal data is the Service Provider.
1.10 Bookero reservation system – SAFI STUDIO Paweł Nowakowski’s system installed on the server rented by the Service Provider and used to book visits to the Virtual Reality Salon via the website www.oazavr.pl
2.1. The Service Provider offers the following Services at the Virtual Reality Salon:
2.1.1. Free use of virtual reality hardware and software;
2.1.2. gratuitous occasional events;
2.3. Paid Services are provided according to the rules set out in the Regulations for the provision of services in the Virtual Reality Salon under the price conditions specified on the website www.oazavr.pl or in the price list available in the Virtual Reality Salon. The prices are given in Polish zlotys and are gross prices (including VAT).
3.1. The Virtual Reality Salon is open at the hours indicated on the website www.oazavr.pl from Monday to Sunday. In the case of lease of the Virtual Reality Salon space by an organized group – the Service Provider will inform about the unavailability of the Services on the website or its Facebook profile.
3.2. The User is allowed to take advantage of the Virtual Reality Salon offer by submitting a declaration of reading and accepting the Regulations for the provision of services in the Virtual Reality Salon and reading the Healthcare Policy (declaration on the form A01).
3.3. Minors over 13 years of age may take advantage of the offer, provided that they provide an additional statement by the legal guardian of consent to the minor using the Services on their own, read and accept the Regulations for the provision of services in the Electronic Simulation and Entertainment Park, and read the Healthcare Policy ( the guardian’s declaration on the form A02) and the minor’s completion of the A01 form. The declaration must be delivered personally by the legal guardian.
3.4. Persons under the age of 13 may use the Service only in the presence and under the supervision of a guardian who will make a statement to them on the form A03 about reading and accepting the Regulations for the provision of services in the Virtual Reality Salon and about reading the Healthcare Policy. The guardian must also complete form A01 on his / her own behalf.
3.5. Groups of minors are reported by the group leader on the form A03. The use of the Virtual Reality Salon takes place under the sole care and responsibility of the guardian. The guardian must also complete form A01 on his / her own behalf.
3.6. The Services are provided against payment – in accordance with the prices indicated on the website (www.oazavr.pl) and in the Virtual Reality Salon.
3.7. Before using the Services, the Virtual Reality Salon employees will conduct training in the use of devices.
4.1. The use of virtual reality equipment affects the labyrinth, sense of sight, spatial orientation, hearing and the nervous system – which can lead to post-simulation disorders of these systems and senses, epilepsy and other symptoms.
4.2. The user is obliged to follow the instructions and operating guidelines.
4.3. In the event of any unusual symptoms, stop using the stand immediately and inform the staff of the Virtual Reality Salon. If necessary, the staff will call the medical services.
4.4. The Service Provider does not bear any responsibility for the consequences or complications arising from the use of the Services.
4.5. By submitting a statement on the appropriate form A01, A02 or A03, the User also declares that he has read the Healthcare Policy in force in the Virtual Reality Salon.
5.1. The Customer is responsible for any damage to the equipment resulting from its improper use. The service provider is also entitled to compensation for damage caused by damage that prevented him from using the device within a certain period of time (unrealized benefits).
5.2. The Service Provider is not responsible for valuables left unattended in the Virtual Reality Salon by people using the Virtual Reality Salon.
5.3. The Service Provider provides a place where the User can leave their outerwear on their own. The service provider does not accept these covers for storage, but only provides space for their placement.
5.4. The User is solely responsible for damage caused to other Users or third parties as a result of an act or omission of the User.
5.5. The Service Provider excludes its liability for the inability or improper provision of the Services, which are caused by events objectively considered to be force majeure (an external event, impossible to predict), as well as events not resulting from the proper conduct of business by the Service Provider, such as:
5.5.1. IT system failure caused by malware;
5.5.2. interruption in access to continuous services (e.g. internet, electricity);
5.5.3. devastation or damage to the Virtual Reality Salon equipment by a third party;
5.5.4. critical technical failure of internal installations, hardware or software;
5.5.5. hardware malfunction caused by the fact that the manufacturer sells it in beta (the final version of the product is not finished).
6.1. The Service is booked in person at the salon, by phone, e-mail or using the Bookero system available on the Service Provider’s website.
6.2. The booking is considered effective when:
6.2.1. Prepayment has been made.
6.2.2. The Virtual Reality Salon staff confirmed the reservation by sending an e-mail.
6.3. During the booking process, the customer sets the start time of the stay in the Virtual Reality Salon and its duration. After its completion, it is possible to extend the time if there is no other booking at that time and after paying the fee for the additional time.
6.4. The reservation is held for 10 minutes from the scheduled start time of the visit. After this time, it is lost and other customers can use the position. It is recommended that you arrive 15 minutes before the agreed reservation date.
6.5. In the case of organized groups, reservations are made by a guardian (e.g. a teacher) or a group representative.
6.6. If the reservation is canceled within less than 72 hours – the Service Provider is entitled to keep 100% of the prepaid fee.
7.1. Virtual Reality Salon employees are responsible for maintaining law and order on its premises and for reacting in situations that may threaten any personal well-being of the User.
7.2. Users are required to follow the instructions and guidelines of the Virtual Reality Salon employees – including those related to ensuring safety or defective use of the equipment.
7.3. In order to ensure the safety of Users, an image may be recorded in the Park of electronic simulation and entertainment with the use of closed-circuit television cameras.
7.4. In the event of non-compliance with the “Regulations for the provision of services in the Virtual Reality Salon”, behavior detrimental to any personal rights of other Users or damage to the property of the Service Provider – the User is obliged to immediately leave the Virtual Reality Salon, after a prior warning addressed to him by the service employee.
7.5. In the case specified in point 7.5. The Customer will not receive a refund of the fee paid by him for the Service or Additional Service.
7.6. It is strictly forbidden to stay drunk, drink drugs or smoke tobacco on the premises of the Virtual Reality Salon. The staff is entitled to prevent such a person from entering the Electronic Simulation and Entertainment Park or to cause them to leave the Electronic Simulation and Entertainment Park despite the paid reservation.
8.1. The Customer may withdraw from the Service Provision Agreement within 14 days without giving any reason, if the service has not been performed.
8.2. The running of the time limit specified in sec. 1 starts from the moment you order the service on the website.
8.3 The statement may be sent by traditional mail or by electronic means by sending the statement to the e-mail address
8.4 If the Customer sends the declaration by e-mail, the Service Provider shall immediately send the Customer to the e-mail address provided by the Customer confirmation of receipt of the declaration of withdrawal from the Agreement.
8.5 Consequences of withdrawal from the Agreement:
8.5.1 In the event of withdrawal from a Distance Agreement, the Agreement shall be deemed not to have been concluded.
8.5.2 In the event of withdrawal from the Agreement, the Service Provider shall immediately refund the payments made by the Customer, no later than within 14 days from the date of receipt of the Customer’s declaration of withdrawal from the Agreement.
8.5.3 The reimbursement will be made by the Service Provider using the same payment methods that were used by the Customer in the original transaction, unless the Customer has expressly agreed to a different solution that will not involve any costs for him.
9.1. Complaints related to the performance or improper performance of the Services should be reported to the Virtual Reality Salon staff, which is authorized to recognize or reject it.
9.2. If the complaint is accepted – the settlement will be made in accordance with the price specified on the website www.oazavr.pl or in the Virtual Reality Salon, taking into account any previously granted discounts.
9.3. Food and drinks cannot be brought to the Virtual Reality Salon.
9.4. Complaints regarding electronic payments are considered by the Przelewy24.pl website.
10.1. In matters not covered by the Regulations, the relevant provisions of the Civil Code (in particular on lease) shall apply.
10.2. Due to the fact that for the proper performance of the Services it is necessary to process the following personal data: Name, Surname, date of birth, e-mail address, telephone number, User ID, which will be entrusted to the Service Provider on forms A01, A02 or A03 – the Service Provider becomes become the administrator of personal data contained in these forms.
10.3. The User agrees to the processing of his personal data for the purpose necessary to implement the contract and future contracts that connect him with the Service Provider. The forms A01, A02, A03 contain appropriate consent clauses for the processing of personal data.
10.4. The personal data of the User or the Customer are also collected by the Service Provider via the website when making a reservation in order to perform the Service Provision Agreement.
10.5. If the User or the Customer agrees to it on forms A01, A02, A03 or on the website when making a reservation, his personal data collected by the Service Provider may be used for marketing purposes.
10.6. In the case of a Service Recipient who uses the website with the method of electronic payments or with a payment card, the Service Provider provides the collected personal data of the Service Recipient to the selected entity servicing the above payments in the Bookero booking system.
10.7. Providing personal data is voluntary, but failure to provide the personal data indicated in the Regulations necessary to conclude the Service Provision Agreement results in the inability to conclude this contract.
10.8. The Service Provider is entitled to take photographs, filming, sending an image indicating the use of the Virtual Reality Salon by Users. These materials will then be published on the Service Provider’s website or Facebook profile or other content carriers.
10.9. The administrator of personal data entrusted for processing is the Service Provider. The User or the Customer has the right to access their data and correct them.
10.11. The Service Provider reserves the right to amend the Regulations for important reasons, that is: changes in the law, changes in payment methods – to the extent to which these changes affect the implementation of the provisions of these Regulations. The Service Provider will inform the User or the Customer about each change at least 7 days in advance.
10.12. Disputes between the Customer or User and the Service Provider arising in connection with the provision of Services or additional services by the Service Provider shall be settled by the common court competent for the seat of the Service Provider.
11 Contact details
The User or the Customer may communicate with the Service Provider using the addresses provided in this paragraph.
Virtual Reality Salon Address: ul. Branickiego 16/U5, 02-972
Virtual Reality e-mail address: firstname.lastname@example.org
Seller’s bank account number: 06 1140 2004 0000 3902 7979 7284